Refund policy

Return & Refund Policy

At Cosmic Collections, each item is carefully created and packaged with attention to detail. Due to the nature of our products, we have the following policy in place:

🛍️ All Sales Are Final

All items are final sale and not eligible for returns or exchanges unless they arrive damaged or defective.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To process your request, you must provide:

• Your order number
• Clear photos of the item(s)
• Photos of the packaging

Once reviewed, we will offer:

• A replacement, or
• A refund (if a replacement is not available)

🚫 Non-Eligible Returns

We do not accept returns or refunds for:

• Buyer’s remorse
• Incorrect address entered at checkout
• Normal wear and tear
• Minor variations in color due to screen differences
• Items damaged after delivery

📬 Shipping Issues

Cosmic Collections is not responsible for:

• Lost or stolen packages marked as delivered
• Delays caused by the shipping carrier

If your package is marked delivered but not received, please contact your local post office.

🔁 Order Changes & Cancellations

Orders cannot be changed or canceled once they have been processed or shipped.

📮 Returns (If Approved)

If a return is approved:

• Item must be unused and in original condition
• Buyer is responsible for return shipping costs
• Original shipping fees are non-refundable

💳 Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method
• Please allow 5–10 business days for processing

📧 Contact Us

For any issues with your order, please contact us at:
a.cosmiccollections@gmail.com